Frequently Asked Questions

Frequently Asked Questions

Answers to common questions about orders, shipping, returns, payments, and warranty.

Orders & Payments

Unsure about safety or payment options? Here’s how we operate and why our service is trusted across the EU.

Yes. NEXA ONLINE LIMITED is an officially authorized dealer for all brands we sell. All products come from official distribution channels. No parallel imports, replicas, or unknown stock.

Every product is delivered new and includes full manufacturer warranty according to EU law.

Payments are one-time only. You can pay via credit card or local EU payment methods.

We work with trusted partners including Airwallex, Payssion, Payoneer, and Oceanpayments to ensure secure processing.

Absolutely. We ship daily across Belgium. Local payment options like Bancontact allow secure and trusted transactions.

  • All packages are fully traceable;
  • Returns are honored within 14 days;
  • Full manufacturer warranty applies.

Shipping, Returns & Support

Here’s everything you need to know about shipping times, returns, and support—fully transparent and EU compliant.

For in-stock products:

  • 4 working days total from order to delivery across the EU;
  • Free shipping on all orders.

Returns are free and possible within 30 days of delivery. No questions asked.

Simply email your order number and request a return. A prepaid return label and instructions will be provided.

Return address depends on customer location. We have a local EU return address in Belgium,

After we receive and inspect your return (usually 3–5 working days), we will refund the full amount via the original payment method within 14 days.

Yes. All products come with full manufacturer warranty according to EU law.

Issues? Contact info@logicshop.net with your order number and a brief description. We’ll assist with repair, replacement, or refund.

You can reach our customer support:

  • Email: info@logicshop.net
  • Phone: +1 315 714 5836 (Mon–Fri 09:00–17:00 CET)
  • Belgium support: +32 472 12 34 56

We respond within 24 hours on working days.

Still have a question?
If your question is not listed or you want personal advice, email us at info@logicshop.net or call us at +1 315 714 5836. We’re happy to help before and after your purchase.
NEXA ONLINE LIMITED · Trusted EU-compliant premium webshop
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